VERSION May 2022 GENERAL TERMS AND CONDITIONS VISITORS
Chapter 1 General
Chapter 2 Visiting Events
Chapter 3 The purchase of Tickets and products and/or services of Third Parties
Chapter 4 Final provisions
CHAPTER 1 GENERAL
Article 1 Definitions “General Terms and Conditions”: These general terms and conditions, which apply to every legalrelationship between a Visitor and an Organiser with regard to the visitingof an Event with a Ticket, the purchase of a Ticketand the relatedpurchase of a product and/orservice (of Third Parties) on the Website; “Visitor”: The visitor ofan Event, or the person who buys a product and/or service (of Third Parties) related to an Event on the Website,according to the meaning of the provisions of these General Terms and Conditions. The Visitor is always a consumerwho is not acting in the course of aprofession or running of a business, or on behalf of these, and is the party designated by law as the “other party” in Section 6:231(c)of the Dutch Civil Code; “Third Party(s)”: Everyparty that sells a product or provides a service related to the Event, notbeing the Organiser or otherwise part of the LITTEvents; “Event”: Any event,single- or multiday, in- and/or outside – including a festival and anyassociated camping facilities –organised by the Organiser in the Netherlands at its own expense and risk and for which this Organiseruses these terms and conditions in relation to Visitors; “Organiser”:The companyrelated to the Event as referred to in Article 2.2, that is user of theseGeneral Terms and Conditions on thegrounds of section 6:231 sub b Dutch Civil Code in relation to the Visitor for whom this company is responsible in every respectand the contracting party of the Visitor. The Organiser has activities of its own, such as the Websiteand/or Event. “Ticket”: An admission ticketthat provides the Visitor the right to attend an Event. This can eitherbe a physical ticket or a digitalticket with barcode; “Website”: Each websiteof the Organiser as exploitedand offered by the legal entity concerned, on which the Visitor can find information about anEvent and on which or through which the Visitor can buy Tickets and related productsand/or services (of Third Parties); Article 2 Accessibility and application of these GeneralTerms and Conditions 2.1 The General Terms andConditions are applicable if the visitor visits an Event with a Ticket, purchases a Ticket and/or arelated product or service (of Third Parties) on the Website. The terms and conditions are declared applicable priorto the Visitor’s purchase of a Ticketand/or product or service. By purchasing a Ticket, by visiting an Event with a Ticket and/or by buying aproduct and/or service (of Third Parties) on the Website, the Visitor accepts these General Terms and Conditions.The General Terms and Conditions also apply if the Ticket,regardless of the manner, was acquired througha third party. 2.2 The Organiser is LITT Events V.O.F. and is registered on Prinsegracht 12,2512 GA Den Haag , the Netherlands, with trade registration number 65499786 (“LITT Events”) and/or related companieswithin the LITT Events. LITT Events can be contacted via the following email address: firstname.lastname@example.org 2.3 If an Event is organised by arelated LITT EVENTS company, then the General Terms and Conditions will be applicable to this company if they areavailable on the relevant Website. Inthat case, this company is the Organiser, contracting party and user of the General Terms and Conditions as referredto in Section 6:231 (b) of the Dutch Civil Code.LITT EVENTS as such will never be the contracting party and/or the legal user of the General Terms and Conditions and will never be a party in a legal procedure nor will it ever be liable towards aVisitor on the basis of the General Terms andConditions. 2.4 The Organiser refers to the generalterms and conditions on the Ticketof an Event. The Visitorcan also access the General Terms and Conditions at the moment of enteringthe Event, as these GeneralTerms and Conditions – or at least an excerpt thereof– will be made availableat the entrance of the Event. 2.5 During the purchase of aproduct and/or service (of Third Parties) and/or a Ticket on the Website, the Visitor has the possibility to access the General Termsand Conditions beforehe proceeds to conclude the agreement electronically. 2.6 These General Terms andConditions solely apply to private persons and specifically exclude parties acting in their capacityas professional contracting parties in relation to the Organiser. The legal relationship between the Organiserand a professional contracting party is subjectto alternative terms and conditions. Article 3 Amendment or addition terms and conditions 3.1 The Organiser is at all times entitled to amend or complement the General Terms and Conditions. The amended versionwill in that case be published on the Website.As of the date ofpublication, the amended terms and conditions will be applicable. If an amendment or addition significantlyaffects the rights or obligations of the Visitor, the Organiser will either notify the Visitor of the amended terms andconditions by way of email or by clearlybringing it to the Visitorsattention during the visit of the Eventand/or the Website. 3.2 If the Visitor visits the Eventand/or purchases a Ticket or products and/or services (of Third Parties) on the Websiteafter amendment of or additionto the General Terms and Conditions,the Visitor thereby irrevocably accepts the amended or complemented GeneralTerms and Conditions. If the Visitordoes not wish to acceptthese amendedor complemented General Terms and Conditions, the Visitor mustimmediately cease the use and visitation of the Websiteand/or Event(s) or the purchaseof the Tickets or productsand/or services (providedby Third Parties)on the Website. CHAPTER 2 VISITINGEVENTS Article 4 Ticket 4.1 Access to the Event is onlyobtained by showing a valid and undamaged Ticket. People wishing to enter the Event may be requested and will then beobliged to show proof of identity due to checks on the age limit (if applicable). In the event,after entry, the Visitor leavesthe Event or its location, the Ticket will automatically lose its validity unless the Organizer statesotherwise, 4.2 People younger than 18 willsimply be refused entry to the Event, unless explicitly otherwise determined by the Organiser, for example in case adifferent legal drinking age is used,in which case the Organiser will not be obliged to refund the amount of the Ticket. 4.3 Tickets are and remain theproperty of the Organiser. The Ticket gives the holder the right to attend the Event. Access is givenonly to the first holder of the Ticket scannedat the entrance of the Event. The Organiser may presuppose that theholder of this Ticket is also theperson who has a right to it. The Organiser is not obliged to perform any further verification of Tickets. The Visitor must take responsibility for ensuring that heis and remains the (sole) holder of the Ticket issued by the Organiser or by an advancesales address that it has engaged. 4.4 As of the time that the Tickethas been provided to the Visitor, the Visitor bears the risk of any loss, theft, damageor misuse of the Ticket.The Ticket is only suppliedonce and givesaccess to only one person. 4.5 The Organiser reserves theright to set a maximum on the number of Tickets to be ordered by a Visitor, in that case the Visitoris obliged to comply with such maximumnumber. 4.6 Solely purchases at the authorized (pre)saleaddresses or with the Organiserguarantee the validity of the Tickets. The burden of proof in thisregard rests on the Visitor. TheTicket may consist of a barcode provided to the Visitor via electronic communication (e-mail). In the event the Visitor has chosen to receive the Ticket in this manner, the Visitor must ensure that theTicket can be provided by electronic communicationand that it can be provided in a safe manner. Organiser cannot guarantee the confidentiality of theissued Ticket or guarantee the receipt of theadmission ticket. Scanning the Ticket from a mobile device of theVisitor is done at the sole risk of the Visitor. Organisercannot be held liable in the event the Ticket cannot be scannedand the Visitoris not entitled to a refund of the amountof the Ticket and/or compensation in this case. Article 5 Prohibition againstResale, etc. 5.1 Tickets for the Eventmay not in any way be resoldby the Visitor in the context of commercial purposes. 5.2 The Organiser may appoint anauthorized resale platform (e.g. an additional official sales channel) for Tickets for the Event, which could be anonline secondary ticket marketplace.Reselling Tickets on any sales channels other than the ones appointed by the Organiser is strictly forbidden. Access to the Event may be refusedfor a Visitorholding a Ticketpurchased from an unauthorized source.The Organiser cannot be held liablenor can any damages be claimed resulting from the sale or purchase of a Ticket (including the validity of a Ticket)for the Event via any sales channel. 5.3 The Visitor is not allowed tomake any type of advertising or any other kind of publicity relatingto the event or any part of it.This prohibition excludes the explicit call to action in relation topromotional activities or giveaways. 5.4 The Visitor who transfers onhis Ticket to a third party is obliged to impose on the one to whom he transfers the Ticket the obligations that rest on him as Visitor, as reflected in these General Terms and Conditions.Transferor remains responsible vis-à-vis theOrganiser for the compliance of this person with the same obligations. 5.5 If the Visitor does not complywith his obligations as reflected in the preceding paragraphs of this article and/or cannot guarantee them, theVisitor will forfeit to the Organiseran immediately payable penalty of € 5,000,- per violation and € 2,000,- for each day that the violation hascontinued or continues, without prejudice to the Organiser’s additional right to demand compliance from the Visitor and/orcompensation of loss suffered or to be suffered. 5.6 Should the Visitor not complywith the provisions of these General Terms andConditions, the Organiser is entitled to invalidate/cancel the Tickets or refuse the Visitor (further) access to the Event withoutthe Visitor being entitled to reimbursement of the amount that he has paid the Organiser,directly or via an advance sales address, for the Ticket (including service fees). Theholders of any such Tickets will be denied entry to the Event,without any right to compensation. Article 6 Searches and camera surveillance 6.1 The Organiser is entitled tosearch or arrange for Visitors to the Event to be searched before entering and/or during the Event.If the Visitor refuses to be searched, he maybe refused entry to the Event or may be immediately removed from theEvent, without any right to a refund of the amountof the Ticket. 6.2 Cameras may be available thatmake recordings of the area/the venue where the Event takes place, for the purposeof surveillance and safety. Article 7 Prohibited items 7.1 At the risk of confiscation, a Visitor may not bring,either for himselfor another person- or have in hispossession - at the Event venue, any professional photography-, film-, drone-, sound- and/or other recordingequipment of any nature, glassware, plastic bottles,(alcoholic) beverages, selfie sticks that if extended are longer than 1.5 meter and/or constructions that are not intended for that purpose,food, drugs (among othersdrugs that arelisted on list I and II of the Opium Act), nitrous oxide (cartridges), cans, fireworks, animals, weapons and/ordangerous objects (including - but not limited to - spray cans or CS gas) or use such items prior to or duringan Event. The venue of the Event may apply other and/or additionalpolicies which apply to this article and theEvent, which in that case also applies to the Event. Confiscated itemswill not be returned. 7.2 Any Visitor who breaches thisprohibition may moreover be refused entry or further access without any right to a refund of the amount of theTicket, or may be removed from the Event and/orhanded over to the police.The Organiser has the rightto destroy the confiscated items. Article 8 Refusal of entry The Organiserreserves the right to refuse specific people entry or further access to theEvent or to remove them from theEvent and/or hand the Visitor over to the police if it deems this necessaryfor maintaining public order and safety during the Event and/or there is a violation of an article from these General Terms andConditions. This also applies if a Visitor wears or carries clothing, texts or signs which, in the opinion of theOrganiser, may be offensive, discriminating,insulting to or cause aggression or unrest among other Visitors or does not comply with dress code as specified by theOrganiser, as well as to undressing during theEvent (including but not limited, for instance, to exposing the upperpart of the body). Even if an Ticketis likely to be counterfeit, the Organiser is entitled to refuse to admit the holder of this Ticket to the event without the Visitoror this holder being able to claim any compensation for any loss that this may cause him or restitution of the amountof the Ticket. Article 9 Film and video images 9.1 Recording the Event in a professional and/or commercial form, including photographing, filming (includingdrones), making sound and/or image recordings, as well as reprinting and/or copying from the programme booklet,posters and other printed materialsis not permitted without the express, prior and written consent of the Organiser. 9.2 In the event registrations have been made of part of the Event by the Visitorusing non- professional recording equipment (such asa smartphone), these registrations are strictlyfor their own use and may not be used and/or made available to the public commercially in any way. Article 10 Own risk / liability 10.1 The Visitor enters the Eventvenue, which may include any car park and/or camping site(s) and shuttle buses that are used to transport Visitors tothe Event’s entry point, and attendsthe Event at his own risk. Organiser cannot be held liable for any damage whichthe Visitor has suffered in this regard. 10.2 The Visitor is expressly awarethat loud music will be played during the Event. The Organiser advises Visitors to occasionally give their hearing arest during the Event by going to anarea where no music is being played and to wear ear protection at all times. Organiser accepts no liability forhearing loss, damage to sight, blindness and/or other bodily injury and/ordamage of goods,such as but not limitedto clothing, whetherornot broughtby other visitorsto the Event. 10.3 Organiser is solely liable fordamage to the Visitor resulting from a shortcoming attributable to the Organiser. The total liabilityof Organiser is always limitedto the compensation forthe reasonable, demonstrable and direct out-of-pocket damage and costs of the Visitor, provided that thisliability is always limited to the amount covered by the legal liability insurance of the Organiser. 10.4 Liability of Organiser forindirect damage, including consequential loss, intangible damage, loss of profits, lost savings and/ or damage due to company stagnation is excluded. 10.5 The Visitor is obliged toreport any damages to the Organiser within 48 hours of the Eventvia the email address as referred to in Article2.2, on penaltyof expiry for any claimof damages. 10.6 In the event the Organiser directlyor indirectly engagessubordinates, non- subordinates, assistants, third partiesor other persons for the performance of the agreement,any liability of the Organiser pursuant to article 6:76, article 6:171 and article 6:172 of the civil code areexcluded and Organiser is not liable for damages caused by thesepersons. 10.7 The Visitor shall indemnify theOrganiser for all claims of third parties in respect of damages for which the Visitor is liable against such thirdparties under the law. The Visitor shall compensate Organiser for any damage,including all legal costs incurredby Organiser, resultingfrom any claim from those third parties. Article 11 Programme The Organiserwill aim for the Event programme to be carried out in accordance with the announced schedule as far as possible. Itis however not liable for deviations from thisschedule and any resultant damage to Visitors and/or third parties. TheOrganiser is not liable for the content of the Event programme or how it is performed,expressly including the length of the programme/performances by artists. The starting time mentioned on the Ticketis subject to change. Article 12 Further rules 12.1 The Visitor to the Event isobliged to comply with the regulations, internal rules, any amendments thereof and the instructions of the Organiser, the transport firm that runs theshuttle bus, the operators of the parking space, the operators of the Eventvenue, the security staff, firebrigade, police and other authorised parties. Security cameras may be presentat the Event venue. 12.2 If the Visitor fails to complywith an order or breaches a rule prohibiting certain behaviour, he will be immediately removed by the security staff.Specific rules may apply to the siteor venue of any Event and will be announced or published on site. If possible, these rules will also be published in advance on the Website. Article 13 Cancelling or moving the Event in case of force majeure 13.1 In case of force majeure in thebroadest sense, which in this regard also includes the illness and/or withdrawal of the artist(s), strikes, terroristthreat, decision to cancel by the competent authority, fire, bad weather conditions, etc., the Organiserwill be entitledto move the Event to another date or locationor to cancel the Event. 13.2 The Organiser will not beresponsible for damage arising from moving or cancelling the Event, as referred to above. If theEvent is moved or cancelled, as referred to above, the Organiser will publicise this fact as far as possible in the mannerthat it deems appropriate,including among others through mentioning the applicable terms for a refund on the Website. The Organiser isonly obliged in case of full cancellation torefund the admission fee as mentioned on the Ticket, but not the servicefees and any incurred travel andaccommodation costs, to the Visitor at his request. This applies in the event the Ticket was bought by the Visitorat the authorized (pre)sale addressesof the Organiser, and is notapplicable in the event the Visitor bought the Ticket at any other sales platform,including but not limited to online secondaryticket marketplaces. 13.3 The (partial) refund will onlybe made, within a reasonable period after the date of the cancelledEvent, if the Visitor producesa valid, undamagedTicket which proves that it wasbought by the Visitor, in the manner stipulated and announced by the Organiser (or the party that processed the Ticketpayment) by means of channels that it will announce. 13.4 In the event the Event has tobe cancelled due to or in connection with force majeure, the Organiser will be requiredto refund only a part of the fee as specified on the Ticket,or, failing that, only a part of the amount of the Ticket that theVisitor has paid via the authorized(pre)sale addresses. Service fees or other damages will not be refunded. Neitheris the Visitor able to claim (replacement) access to a different event. 13.5 In the event the Event is rescheduled by the Organiser due to force majeure, the Ticket will remain valid for the new date thatthe Event is moved to. If the Visitor is not able to attend the Event on the new date, he is entitled to submit hisTicket at the (pre) sale addressagainst refund of the amount of the Ticket (excluding service fees) that the Visitor has paid via the authorized(pre)sale addresses. This refund will only take place if the Visitor is able to deliver a valid and undamaged Ticketon time to the (pre)sale address, as specified on the Website. 13.6 The buyer or visitor is notentitled to a refund of his/her purchase price if the buyer himself or one of the visitors for whomthe buyer buys a ticket (and/or other product) is not vaccinated, has not recovered from Covid-19 within 6months before start of the event, orcan’t present a negative test for entry, if or a then different conditionrequired by government measures to gain entryto this event. Article 14 Image and sound recordings 14.1 The performers and/or Organiseris for commercial purposes authorised to make or arrange for imageand/or sound recordings to be made of the Event and the Visitorsto the Event and to reproduceand/or publicise or arrange for the publication of these recordings in any form and in any manner. By obtaining an Ticketto the Event and/or entering theEvent venue, the Visitor unconditionally consents to the aforementioned recordings being made and to theprocessing, publication and use thereof, in the broadest sense, without the Organiser or any of its affiliatedcompanies being liable to pay any compensation to him at any time. 14.2 The Visitor hereby irrevocablyrenounces any interest that he could have in the aforementioned recordings. Insofar as the Visitor has anycopyright, neighbouring rights and/orportrait rights to the aforementioned recordings, he hereby unreservedly assigns these rights to the Organiser andhereby irrevocably renounces his personalityrights and/or will not invoke these rights. In the event this transferis not legally valid in advance, theVisitor is obliged at first request of the Organiser to give written notice of said permission and/or sign a deed oftransfer to transfer these rights for free to the Organiser. Article 15 Smokefree Event 15.1 It is not permitted for theVisitor to smoke anywhere on an Event that is organised by the Organiser on an inside location. If an Event takes (partly)place outside, (e)smoking is only permittedin the open air. Inside(in (temporary) buildings, constructions, tents and/or under a roof) smoking isexplicitly prohibited on any Event.The Organiserwill take reasonable steps to make Visitors aware of the smokefree nature of the Event, but cannot warrantthat the Event will be entirely smokefree. The Visitor will notbe entitled under any circumstances to a refund of the amount of the Ticketor to any other compensation if the Event is not entirely smokefree. 15.2 If a ban or command on smokingis breached, the security staff can to the extent possible immediately remove the Visitorinsofar as possibleand any fines imposed on the Organiserbecause of the Visitor’s breachwill be recovered from the Visitor. Article 16 Tokens Tokens purchasedduring an Event will only be valid for that Event. The Organiser is not obliged to refund the purchase price oftokens after the Event. The Event can use different methods, such as a cashless system. If an Event venue usesdifferent methods, the general terms and conditions of the Eventvenue will apply with regardto payment optionsduring and after the Event. These conditions maydiffer from what is stated in this article of the General Terms and Conditions. Article 17 Electronic PaymentInstrument During the Event, the Organiser can, make use of an ‘open loop’and/or ‘closed loop’electronic payment system for the consumption done by the Visitor, among others by (also) using debit or credit card transactions insteadof (or next to) tokensor coins. In the event the Visitor wishesto pay with cash, the Organiser can offer a ‘closed loop’system. The Visitor can usecash at a cash register at the Event to place credit on a payment card specifically created for that Event. During the Eventno refund to the Visitor (“Refund”) of the value of any remaining credit onthis payment card (“Remaining credit”)will take place.The Remaining creditcan be Refunded only once to the Visitor after the Event. TheVisitor needs to request the Organiser for a Refund of the Remaining credit within two weeks after the Event, unlessstated otherwise. After this period the Visitor loses the right to a Refund of the Remaining credit. All necessary information regarding(the application of) the Refund, can be read on the Event Website. Performing a Refund entails costs and the Organiserreserves the right to impose these costs on the Visitor. These costs are expressed on the Event Website. The paymentcard should remain after the Event in the possession of the Visitorsince with this payment card the Remaining credit willbe determined. In case of loss or possible theftof the payment card a Refund of any Remaining credit is not possible. The Organiser is never liable for anyloss and/or theft of the payment card. Article 18 Lockers The Organiser(hereafter in this article, “The Organiser”) has the choice to provide theVisitor the possibility to rent a lockerat the Event. A lockeris a storage area for objects, clothes,bags, cash and/or securitiesof the Visitor, for which the Visitor will receive a personal code. With this code, the Visitor can open and close thelocker. On the use of the locker by the Visitor additional general terms (of a third party)may apply, to which generalterms the Visitoragrees at the time of renting the locker. The Organiser will not be liablefor loss and/or theft and/or use by anotherof the personal code. Therefore, the Visitor shouldalways keep the code for himself and the Visitoris recommended to not store any valuablesin the locker. Article 19 Camping facilities The Organisermay also offer camping facilities to Visitors at an Event, which offer will bevalid for as long as those facilitiesremain available. The Visitor must purchase a special camping ticket for access to the camping facilities. In addition to the terms and conditions of this chapter,the Visitor may not take, in addition to the goods mentioned in article7 of these General Terms and Conditions, the following items from the camping facilities and/or use the following items: a) Campers, caravans, delivery vans, minibuses or other cars (allvehicles must be parked at the designated car park); b) Candles, torches, oil or gas lamps, gas cylinders, sharp objects,tap systems, sound systems (otherthan a small radio), barbecues and/or other cooking or kitchen equipment, or generators. Article 20 Campsite rules 20.1 Camping and sleeping is only permittedin (brought along) tents or other accommodation options offered by theOrganiser at the campsite and not in cars orotherwise in the car park. All vehicles must be parked in the car park.The Visitor must carry all items that need to be taken to the campsite himself. 20.2 Each Visitor to the campsitemay not take along more than the maximum amount of non-alcoholic or weak alcoholic beverages as mentioned on theWebsite. Glassware and/or strongalcoholic beverages are strictly forbidden. No drinks – alcoholic and/or non-alcoholic – may be taken from thecampsite to the Event venue. Visitors may taketheir own food to the campsite, but this may not be taken to the venue where the Event takes place. 20.3 The Visitor and his luggagewill be searched and checked at the entrance to the campsite and again at the entrance to the Event venue. 20.4 Trading, in any formwhatsoever, is not permitted in the car park, at the campsite or in the Event venue. Goods may not be defacedother than expressly in designated places. The Visitormust deposit any form of refuse in the designated rubbish bins. 20.5 Climbing on stages, barriers, gates or scaffolding is not permitted. The breach of any of these conditions may lead to theremoval from the Event venue and/or the camp-,parking site withoutany refund of the admissionfee. 20.6 An Event may include specificcampside rules, which are made known upon entry of the camping site and/or in the general house rules of the Event,as stated on the Website. These latter rulesare in the event of deviating rulesprevailing to the rules as stated in these GeneralTerms and Conditions. 20.7 The Organiser may lay down furtherpractical rules in the ‘Campsite Rules’ that will be put up or distributed, in relation to: - using showers and washingfacilities at the campsite;- refuse collection;- putting up tents; - permitted food and drinks;- following the instructions of government, securityand service employees;- other relevant instructions forcamping with regard to public nuisance and similar matters. CHAPTER 3 THE PURCHASE OF TICKETSAND PRODUCTS AND/ORSERVICES OF THIRD PARTIES Article 21 Purchase of Tickets 21.1 If the Visitor purchases aTicket for an Event of the Organiser, the payment and delivery for this Ticket will usually be handled for theOrganiser by a third party, such as Stager.This third party may apply its own terms and conditions which are applicable to the paymentand delivery of the Ticket.The Organiser is not responsible for the contentof these terms and conditions. 21.2 The Organiser that manages theWebsite is in no way liable for errors, malfunctions or defects in or upon paymentby this thirdparty(s) to the Website and/orto the third party website. 21.3 The Visitor cannot return thepurchased Ticket, because an exception for the right of withdrawal applies on the grounds of section 6:230p under theDutch Civil Code. By purchasing aTicket, the Visitor enters into an agreement with the Organiser to perform a service for leisure activities – theEvent – whereby the contract includes a specific point in time for performing the service, namely the specificdate and time of the Event. Priorto purchasing a Ticket, the Visitor is informed about the exclusion of theright of withdrawal via the Website. Article 22 Conditions for agreements with Third Parties 22.1 Via the Website products and/orservices of Third Parties are offered that relate to the Event, whether or not via a hyperlink to the website of theThird Parties concerned. If theVisitor decides to purchase the products and/or services offered by ThirdParties, the Visitor will enter intoa (purchase) contract with the Third Party concerned and general terms and conditions of this Third Party may beapplicable. The Third Party concerned is then liablefor the performance of any obligation with respect to the Visitor. 22.2 Although the Organiser choosesThird Parties with due care, the Organiser is not a party to any agreement between the Visitorand the Third Party. The Visitor indemnifiesthe Organiser againstany claim for costs or damages that may arisefrom an agreement between the Visitorand Third Party. Article 23 Trips, transportand airline tickets 23.1 The Visitor may be offeredtrips for booking Tickets for domestic and foreign events via the Website, which will be booked and handled by Third Parties.When purchasing such atrip, the Visitor enters into a transport agreement with this third party.Although the Organiser chooses theThird Parties with care, it is not a party to any agreement betweenthe Visitor and the Third Party. 23.2 The Visitor indemnifies theOrganiser against any claim for costs or damage that may arise from an agreement betweenhimself and the Third Party.Any applicable GeneralTerms and Conditions of the Third Party may always be requested on thewebsite of this third party. Article 24 Offers made by standholders at an Event The Visitor toan Event of the Organiser may be offered products and/or services at that Event by Third Partieswith a stand, such as food or beverages, merchandise items or otherproducts such as sunglassesor clothing, or by providers of (fairground) attractions. Although the Organiser chooses these Third Parties withcare, it is not a party to any agreement between the Visitor and the Third Party. The Organiser will not beliable under any circumstances for anydamage arising from the purchase or procurement of a product or service by theVisitor, including a (fairground)ride of the Third Party. The Visitor indemnifies the Organiser against any claim for costs or damage that mayarise from an agreement between himself and the Third Party. Anyapplicable general terms and conditions of the Third Party may be requested from this thirdparty. CHAPTER 4 FINAL PROVISIONS Article 25 Further user rules 25.1 Visitors of the Website are atall times obliged to comply with the regulations, any amendment of the regulations and any instructions and user rulesof an Organiser as published on the Event venue and/orcamping site and/or the Website. 25.2 Insofar as the Visitorof the Website does not comply, does not comply fully and/ordoes not comply on time withthe user rules, the Organiser may, depending on the specific circumstances, suspend its obligations,terminate the agreement without being liable to pay any compensation, or claim specificperformance. Article 26 Information on the Website Although theOrganiser pays great care and attention to the provision of information on the Website, it cannot give any guarantee inrelation to the nature and content of the information and is in no way liable for the content and consequences of usingthat information. Insofar as there are hyperlinks on the Websiteto offers, products, material or the website of a Third Party, the Organiser is neither responsible nor liable for the functioning of that hyperlink, the access to or contentof the information of such a website. Article 27 Force majeure Notwithstandingits possible other rights, the Organiser is entitled in case of force majeureto postpone the performance of anyagreement or to terminate it out of court, without being liable to pay any compensation. Force majeureincludes any breach that cannot be attributed to the Organiser, because it is not accountable by law, a legal act or according to generally acceptedstandards, as is set out in Article13. Article 28 Liability 28.1 The Organiser will not beresponsible under any circumstances towards the Visitor or third parties for errors, limitedinformation or details on any Website except in case of intent or wilfulrecklessness towards the Visitor. The Organiser or Third Partiesinvolved in the performance of any serviceor agreement will not be liable under any circumstances for damage, costs, lostprofits, losses, consequential damage, loss ofprivacy or loss of data for any direct or indirect use or functioning of the Website. 28.2 The Organiser expressly doesnot warrant the Visitor that the Website, parts thereof or functions pertaining thereto will alwaysfunction flawlessly, function according to thedescription or be available for use. On account of the internetconnection, the resultant link tomany unknown third-party internet users and possible attacks by hackers or others,the Organiser can likewise not warrant that the Website or the server that it uses will always be free of viruses, bugsor other faults or defects. The Visitor shouldalso take reasonable measures himself to ensure that his computer isprotected against viruses and the like. 28.3 The Organiser will not beliable under any circumstances for the Visitor following any link or hyperlink to a Third Party websiteor for the Visitor entering into any agreementwith this Third Party. The Organiser will likewise not be liableunder any circumstances for the messages posted by others on any forum or via anysocial medium that cause material or immaterial damageto the Visitor in any way. 28.4 Organiser cannotbe held liablefor theft and/orloss of properties of the Visitor at the Event venue and/orcamping site. Article 29 Personal Information The Organiseruses personal information of its clientsand Visitors of the Websiteaccording to its privacy statement and in accordancewith the General Data Protection Regulation and the Implementing Law General Data Protection Regulation. Earlier mentionedprivacy statement is available on the Website. Article 30 Intellectual propertyrights 30.1 Everything that is madeavailable on the Website, social media and during the Event or which belongs thereto, including musicfiles, artists’ names, label names, streamings, downloads, software, designs, drawings, logos and trademarksforms part of the intellectualproperty of the Organiser or any licensor thereof by law or on the basis of an agreement. 30.2 The Visitor must recognisethese intellectual property rights at all times and observe and comply with all restrictions placed on the use of protected works by law. Nothing in theseGeneral Terms and Conditions is meant to transfer, or to provide a license of, any intellectual propertyrights to the Visitor. 30.3 The provisions of the Dutch Copyright Act and other intellectual propertylaws apply fullyat all times to any use and take precedence over these user rules: a) the Visitor may only make normalprivate use of a productafter he has paid for it in thenormal way indicated on the Website. Any act of the Visitor which circumvents, changes or otherwise avoids the methodof payment is prohibited. The Visitor may nototherwise reproduce, alter, upload, play in public, display, make available to third parties, perform, sell, resell,misuse, etc. a download or any other materialfrom the Website as all these acts are reserved for the entitledparties. The Visitor may not adjust,circumvent, decrypt, encrypt or disrupt any software, files or paymentprocedures;b) the Visitor is allowed to makenormal use of any product file that he has lawfully purchased, according to the procedures indicated on the Website.It is permissible to make a privatecopy, create a copy on another computerof music and other files that have been downloaded and purchased accordingto the rules, but only for personal andnon-commercial use. Making copies available to third parties is not allowedunder any circumstances;c) the security method as applied to software also explicitly belongsto the protected portions of the Website;d) the delivery of any file purchased by the Visitordoes not entailany assignment or licensing of a right to the Visitor to promote or exploit that file. 30.4 If it is established that a Visitorhas breached the statutory rules,the Organiser is within its rights to inform the entitled partyhereof, which can then institute legal action against the Visitor. Article 31 Replacement clause If and insofaras any provision of these General Terms and Conditions is inconsistent with any statutory rule, this will not affectthe other provisions of the GeneralTerms and Conditions. The provision inquestion will cease to exist and be replaced by a provision that approximatesthe original one as closely aspossible as regards content and nature and which is permitted by law. Article 32 Applicable law and jurisdiction Dutch law applies tothese General Terms and Conditions. The Amsterdam District Court has jurisdiction to take cognisance of disputes relatingto these GeneralTerms and Conditions, an agreement or theperformance thereof, unless another court has jurisdiction pursuant to the law. Article 33 Alternative disputeresolution regarding onlinepurchase In the event there is a dispute between the Visitor and theOrganiser with regard to an online purchaseand the Visitor and the Organiser are unable to resolve the dispute amicably,the Visitor has the right to file a complaint against the Organiser via this link: http://ec.europa.eu/consumers/odr/.